Frequently Asked Questions (FAQ)

Q: How do I place an order?
To place an order, simply add your desired items to the cart and proceed to checkout. A confirmation email will be sent to you once your order is successfully placed.

Q: Can I cancel or change my order after placing it?
Please contact us as soon as possible at support@theregalwardrobe.com. If your order has not yet been processed or shipped, we will do our best to assist you.

Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom.

Q: When will I receive my order?
Orders placed before 10:00 PM (GMT) are processed the same day. Delivery typically takes 5 to 7 business days after dispatch.

Q: How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can also track your order via the tracking portal on our website.

Q: What is your return policy?
We accept returns within 30 days of delivery. Items must be in new condition with all original packaging. Return shipping is free and a return label is included in your package.

Q: How long does it take to receive a refund?
Refunds are processed within 14 business days after we receive and inspect the returned item.

Q: What payment methods do you accept?
 We accept Credit Cards (Visa, Mastercard, American Express, Discover), Debit Cards, UnionPay, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Is my payment information secure?
Yes, all transactions are protected with SSL encryption, ensuring your data remains secure and confidential.

Q: What currency will I be charged in?
 All payments are processed in British Pounds (GBP)