Shipping Policy

Shipping & Returns – The Regal Wardrobe

At The Regal Wardrobe, we are committed to providing a seamless and transparent shipping experience. Below, you'll find everything you need to know about our shipping and return policies.

Shipping Information

Where We Ship

Currently, we offer shipping within the United Kingdom.
We are actively working on expanding our services to international customers in the near future. Stay tuned for updates!

Shipping Costs

  • Free shipping on all UK orders – no hidden fees or surprises at checkout.

Order Processing & Delivery

  • Orders are processed within 1-2 business days (Monday to Friday).
  • Orders placed before 10:00 PM (GMT) will be processed the same day.
  • Orders placed over the weekend will be processed on the next business day.
  • Estimated delivery time: 5-7 business days (Monday-Friday).
  • Delivery times may vary due to external factors such as weather or carrier delays.

Shipping Carriers & Sustainability

We partner with trusted carriers such as Royal Mail, DPD, and DHL to ensure your order arrives safely.

  • All orders are insured—if your package is lost or damaged in transit, our customer service team is here to assist you.
  • We prioritize eco-friendly packaging, minimizing waste while keeping your items safe.

Tracking Your Order

Once your order ships, you'll receive an email with tracking details, including the courier’s name and tracking number.
You can also track your order in real-time through our tracking portal on our website.
Need assistance? Our support team is always happy to help!

Returns & Refunds

Easy Returns

We want you to love your purchase! If you're not completely satisfied, you can return your item within 14 days of receiving it.

Return Conditions:

  • Items must be unused, undamaged, and in their original packaging.
  • Personalized items cannot be returned.

Return Shipping Costs

  • If your item is incorrect, defective, or damaged in transit, we’ll cover the return shipping costs.
  • If you’re returning an item due to personal preference (e.g., wrong size or change of mind), return shipping costs will be covered by the customer.

Refunds

  • Refunds are processed within 14 days after we receive your return.
  • The amount will be credited back to your original payment method.
  • No restocking fees—we keep returns hassle-free!

Missing Items? We’re Here to Help!

If an item is missing from your order, please contact our customer service team within 7 days of receiving your package at support@theregalwardrobe.com.
We will quickly resolve the issue by offering a replacement or refund.