Return and Refund Policy

Return and Refund Policy

Effective Date: February 12, 2024

At The Regal Wardrobe, customer satisfaction is our highest priority. We have carefully designed our return and refund policy to ensure a seamless and worry-free experience. Please review this policy to understand your rights and responsibilities regarding returns and refund requests for purchases made with us.

Return and Refund Period Return Period: You have the right to cancel your purchase up to 14 days after receipt, without providing a reason. Refund Period: Refunds will be processed within 14 days after receipt of the returned goods. Return Costs: The cost of returning the item to our designated return address is the responsibility of the customer unless otherwise agreed. Return Address: Provided by our customer service after you contact support@theregalwardrobe.com.

Returns Based on Delivery Date

Our return policy is based on the day you receive your order, not the day of purchase. This ensures customers have sufficient time to assess their items after delivery.

Circumstances Eligible for Returns Order Cancellation Initiating a Return: If you choose to cancel your order, please contact our customer service team via email at support@theregalwardrobe.com. Essential Information: Provide your order number and relevant details.

Damage During Transport Initiating a Return: If your item is damaged during transport, report this within 30 days of delivery. Contact us at support@theregalwardrobe.com. Required Documentation: Include your order number, a detailed description of the damage, and clear photographic evidence of the affected product.

Manufacturing Defects or Warranty Issues Initiating a Return: For items with manufacturing defects or issues within the applicable warranty period, please contact support@theregalwardrobe.com. Required Information: Provide your order number, a description of the issue, and clear images of the defective item. Warranty Coverage: Warranty terms vary by product and are communicated at the time of purchase.

Change of Mind Initiating a Return: If you change your mind, you may return the item within 30 days of delivery. Contact support@theregalwardrobe.com. Required Documentation: Provide your order number and reason for return.

Request for Exchange Initiating a Return: If you wish to exchange an item, contact support@theregalwardrobe.com. Essential Information: Provide your order number, details of the item for exchange, and your preferred replacement.

Receipt of Wrong Product Initiating a Return: If you receive the wrong product, notify us within 14 days of delivery via support@theregalwardrobe.com. Required Documentation: Include your order number and clear images of the mistakenly received item.

Comprehensive Return Procedure Contact Us – Initiate the return process by contacting our customer service team. Submit Documents – Provide the necessary information based on your return reason. Receive Return Instructions – Once approved, you will receive the return address and detailed instructions. Package the Item – Ensure the item is securely packed with all original accessories and packaging. Ship the Item – Choose your preferred shipping method and return the item within 30 days of approval. Inspection – Once we receive the return, we will conduct a thorough inspection. Refund or Exchange – If the return meets the criteria, refunds will be processed within 14 days, or an exchange will be arranged.

Refund Details Refund Processing Time: Refunds are typically processed within 14 days of receiving the returned item. Refund Method: Refunds are issued via the original payment method unless otherwise stated. Store Credit Option: In certain cases, we may offer store credit instead of a monetary refund.