Return Policy
Return Policy
Do you want to exchange or return your purchase? We are happy to help! Exchanges or returns can be made up to 14 days after the delivery date.
Exchanging or returning is quick and easy by following the steps below:
Send us an email at support@theregalwardrobe.com with your order number and return request. Example email subject: (#0000 Return). You will receive a return form from us. Fill this out clearly and include it with your return package. Deliver your package to the carrier of your choice within 30 days after receipt. Once we receive your return in our warehouse, we will process it within 14 working days. Our return department will keep you informed via email.
For items purchased on sale or discounted items, The Regal Wardrobe does not offer refunds. These items can only be exchanged for another item from the collection or redeemed for store credit.
FAQ Is returning free?
Returns are at your own expense, depending on the courier and the country from which you return your package.
What are the return conditions?
Our return policy guarantees that you can return your order within 14 days of receipt for any reason. Items must be returned in an unworn and unused condition, suitable for resale, with labels still attached.
How long does it take to exchange a product?
If you request an exchange when registering your return, we will process it as soon as possible. This helps ensure your exchange is completed within a few days.
What can I do if my exchange product is no longer available?
Contact our customer service team for available options. If the product is sold out, we will notify you and work with you to find an alternative solution.
Where can I find my order number to register my return?
Your order number can be found in the confirmation email you received after placing your order. If you cannot find this email, our customer service team at support@theregalwardrobe.com will be happy to assist you.
What should I do if a product is defective or damaged?
If a product arrives damaged or defective, we are happy to resolve the issue with you. Please send an email to support@theregalwardrobe.com with a photo of the issue, and our customer service team will assist you as soon as possible.
What should I do if I want to return my order outside the return period?
Please ensure your return is delivered within the 14-day period before it expires. If returning within this timeframe is not possible, we may offer an exchange or store credit. Contact our customer service team for further assistance.
How long does a refund take?
We aim to process returns as quickly as possible. After receiving your return in our warehouse, we will process it within 10 working days. Your tracking number will indicate when the package has arrived at our warehouse. From that date, the 10-working-day processing time begins.
Once the refund is issued, you will receive a confirmation email. Please note that it may take up to 3 additional days for the refund to appear in your bank account.